ecHOSTS is committed to protecting customer data and respecting privacy rights. This policy explains how data is stored, how long it is retained, and how we comply with GDPR requirements.

Data Privacy Rights

Customers have full rights over their personal data.

Your Rights Include

• Right to access your personal data

• Right to correct inaccurate information

• Right to request data deletion (where legally applicable)

• Right to restrict or object to data processing

• Right to data portability

Requests related to data privacy can be submitted via the ecHOSTS support team.

Backup Retention Period

ecHOSTS maintains backups to ensure service reliability and data protection.

Backup Retention Overview

• Daily backups retained for a limited period

• Weekly or monthly backups based on hosting plan

• Older backups are automatically removed

• Retention duration varies by service type

Backups are for disaster recovery, not long-term data storage.

GDPR Compliance Overview

ecHOSTS follows GDPR principles to protect user data:

• Data is collected only for legitimate service purposes

• Personal data is stored securely with restricted access

• Data is not shared with third parties without legal or operational necessity

• Customers can request data access or removal

• Security measures protect against unauthorized access

GDPR applies to users located in the European Economic Area (EEA).

Customer Responsibilities

• Keep account information accurate

• Secure login credentials

• Obtain user consent when collecting personal data on websites

• Ensure GDPR compliance for hosted content

Important Notes

• ecHOSTS does not control data collected by customer websites

• Website owners are responsible for privacy policies and cookie notices

• Legal data retention may apply for billing or compliance reasons

Need Help with Data Requests?

For GDPR or data retention requests, contact ecHOSTS support with proper verification.

The post 🔹 Data Retention & GDPR appeared first on ecHOST.

The Email & Spam Policy is designed to protect ecHOSTS users from spam, abuse, and blacklisting issues, while ensuring reliable email delivery for all customers.

Bulk Email Rules

To maintain a good email reputation and deliverability:

• Bulk or mass emailing is not allowed on shared hosting

• Sending unsolicited emails (spam) is strictly prohibited

• Purchased or scraped email lists are not permitted

• Transactional emails (password resets, order confirmations) are allowed

• Newsletters must use opt-in subscribers only

For large-scale email campaigns, we recommend using dedicated email marketing services.

Spam Prevention Measures

ecHOSTS uses multiple layers of spam protection:

• Spam filtering and mail scanning

• Rate limits on outgoing emails

• SPF, DKIM, and DMARC enforcement

• IP reputation monitoring

• Malware and script detection

User Responsibilities

• Configure SPF, DKIM, and DMARC correctly

• Secure contact forms and scripts

• Keep CMS and plugins updated

• Use strong email passwords

Proper configuration helps prevent emails from landing in spam folders.

Email Abuse Handling

If email abuse is detected:

1. Affected email accounts may be temporarily suspended

2. Outgoing email may be restricted immediately

3. User will be notified via registered email

4. Investigation will be conducted by the ecHOSTS support team

Repeated Violations May Result In

• Permanent email suspension

• Account termination

• IP blacklisting prevention actions

ecHOSTS prioritizes server reputation to ensure reliable email delivery for all customers.

Best Practices for Safe Email Usage

• Use email only for legitimate communication

• Avoid sending large attachments frequently

• Monitor email sending logs

• Use professional email clients securely

• Contact ecHOSTS support if unsure about email limits

The post 🔹 Email & Spam Policy appeared first on ecHOST.

The Acceptable Use Policy (AUP) ensures that all ecHOSTS users use our services responsibly, securely, and fairly. Violations can lead to account restrictions or suspension.

Prohibited Activities

Users must not use ecHOSTS services for:

• Hosting illegal content (copyright infringement, piracy, fraud)

• Sending spam, phishing emails, or unsolicited marketing

• Distributing malware, viruses, or harmful scripts

• Performing DDoS attacks or hacking attempts

• Hosting adult or offensive content in violation of the law

Any detected violation may result in immediate action.

Resource Abuse Rules

To maintain server stability for all users, resource abuse is strictly monitored:

• Excessive CPU, RAM, IO, or NPROC usage beyond your plan limits

• Running background scripts or bots that overload servers

• Using hosting for cryptocurrency mining on shared plans

• Continuous heavy database queries or large-scale file operations

Resource abuse may trigger temporary suspension or throttling.

Account Suspension Reasons

Accounts may be suspended temporarily or permanently if:

1. Violating the Acceptable Use Policy

2. Causing server instability or affecting other users

3. Non-payment or fraudulent transactions

4. Repeated abuse of resources despite warnings

5. Hosting illegal or unsafe content

Notice & Recovery

• Users will typically receive a warning before suspension

• Support may assist in resolving issues and restoring service

Best Practices for Users

• Monitor your resource usage regularly in Plesk

• Follow the hosting plan limits and upgrade if needed

• Avoid sending bulk emails from shared hosting

• Keep your website secure to prevent malware abuse

• Contact ecHOSTS support for guidance on safe hosting practices

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User Responsibilities

As a user of ecHOSTS services, you are expected to:

• Provide accurate contact and billing information

• Keep login credentials secure and private

• Use hosting resources responsibly

• Comply with applicable laws and regulations

• Maintain backups of your own data

Users are responsible for content uploaded to their websites.

Service Limitations

ecHOSTS strives to provide reliable hosting, but there are limitations:

• Downtime may occur due to maintenance or unforeseen technical issues

• Resource usage is limited based on your hosting plan (CPU, RAM, storage, etc.)

• ecHOSTS is not liable for data loss beyond backup provisions

• Certain software or scripts may be restricted for security reasons

Upgrades to higher plans may be necessary for higher traffic or resource-intensive websites.

Fair Usage Policy

To ensure all customers enjoy stable and fair service, ecHOSTS enforces fair usage rules:

• Excessive CPU, RAM, IO, or NPROC usage may be temporarily limited

• Spam, phishing, malware, or illegal content is strictly prohibited

• Resource abuse may result in account suspension or service restrictions

• Customers are encouraged to monitor their resource usage regularly

The Fair Usage Policy ensures server performance remains optimal for all users.

Key Takeaways

• Read the Terms of Service carefully before using the hosting services

• Follow guidelines for account security and legal use

• Upgrade hosting plans when needed to meet higher resource demands

• Contact ecHOSTS support for clarification or questions

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Where and How You Can Use Your VPS Hosting

Our VPS plans are designed to support a wide range of legal and ethical use cases, including:

Common Use Cases

• Hosting high-traffic websites or web apps
• Running SaaS platforms or development environments
• Hosting custom applications with full root access
• Hosting private cloud storage or FTP servers
• Self-hosted email services (within our guidelines)
• Streaming media content (with legal licensing)
• Hosting game servers, staging environments, or VPNs
• Running panel-based hosting (e.g., cPanel, Plesk)

With dedicated resources, full control, and scalable options, VPS Hosting is the ideal upgrade from Shared or Reseller hosting when you need more power and flexibility.

Why Not Use Shared or Reseller Hosting for Heavy Tasks?

To maintain performance and stability for all users, Shared and Reseller Hosting accounts come with resource and use-case limitations.

Prohibited on Shared/Reseller Hosting:

• Hosting or serving video content (e.g., streaming)
• Running cloud storage lockers or backup archives
• Hosting email marketing systems or bulk mailing tools
• Using server space for unrelated personal backups
• Excessive CPU or I/O consumption

If your project demands high performance, content streaming, or specialized storage, please use a VPS or Dedicated Server instead.

VPS Hosting – Restrictions & Limitations

While VPS Hosting offers much more freedom, certain activities are still restricted to protect the network and prevent abuse.

Strictly Prohibited Activities

• Cryptocurrency mining (CPU/GPU or any blockchain-related mining)
• Email spamming or unsolicited marketing emails
• Brute-force attacks, malware distribution, or hacking tools
• Outbound DDoS attacks or participation in traffic exchange programs
• Hosting open DNS resolvers or public proxy servers

These activities pose a serious risk to infrastructure, abuse policies, and could lead to account suspension or immediate termination.

Bulk Emailing & Port 25 Notice

• Port 25 (used for SMTP email delivery) is restricted by default due to spam and abuse concerns.
• If you require this port, please open a support ticket. Approval depends on your VPS location, ISP, and intended usage.
• For email marketing or transactional email, we strongly recommend using third-party email delivery services (e.g., MailerHub, Amazon SES, SendGrid).

VPS Resource Usage

Your VPS includes dedicated resources, but abuse or constant high usage may impact overall server health.

Fair Use Guidelines:

• Avoid excessive disk I/O spikes
• Monitor CPU and RAM usage
• Keep backups or intensive operations scheduled during low-traffic hours
• If you expect heavy, continuous load, consider upgrading to a Dedicated Server

Need help choosing the right plan? Contact our Sales Team for tailored recommendations or special pricing on dedicated servers.

Summary

Feature	Allowed on VPS	Not Allowed
Web Hosting		—
Cloud Storage		Shared/Reseller
Video Streaming		Shared/Reseller
Custom Apps		—
Bulk Email (w/ approval)	(Limited)	Shared
Mining / DDoS / Spam

Your Responsibility

Using a VPS comes with freedom, but also the responsibility to manage it within legal and technical boundaries. If you’re unsure whether your planned usage is acceptable, please consult with our support team first.

 Contact Support |  View VPS Plans

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Our shared hosting packages include:

• Web hosting with cPanel/Plesk/DirectAdmin panels
• Free business email accounts (e.g., info@yourdomain.com)
• Domain and DNS management
• Resource allocation based on your plan
• Reliable uptime and daily backups

This makes shared hosting a cost-effective solution for running websites and communicating professionally without the overhead of managing servers.

Ideal Use of Shared Hosting Emails

The included email service is perfect for:

• Business communication (e.g., client queries, proposals)
• Team collaboration
• Contact form replies
• Internal notifications
• Limited transactional emails

Each plan is designed to deliver stable email performance when used within reasonable limits. However, the shared nature of this service requires adherence to certain policies to ensure the best experience for all users on the same server.

Limitations & Restrictions

To protect the IP reputation of our servers and the email delivery rate for all clients, we strictly prohibit the use of shared hosting emails for:

Not Allowed:

• Bulk mailing, newsletter distribution, or marketing blasts
• Connecting shared email accounts to tools like Mailchimp, Mailwizz, or SMTP relays
• Using server space for storage of unrelated personal data or backup files
• Video streaming or heavy file-sharing via webmail
• High-volume transactional emails from eCommerce or automation systems

These activities jeopardize the email deliverability for everyone and may result in:

• Email account suspension
• Domain or IP blacklisting
• Full account termination in severe cases

Why These Restrictions?

Shared hosting environments involve multiple websites and users sharing the same server and IP. Overusing the email system or sending bulk messages:

• Damages the sender domain and IP reputation
• Increases spam flags and bounce rates
• May violate global anti-spam laws and hosting industry regulations

Looking to Send Newsletters or Run Campaigns?

If you intend to:

• Send promotional or marketing emails
• Distribute newsletters or bulk notifications
• Run email automation or transactional email systems

Please use a dedicated email marketing platform or a VPS with dedicated IP and resources.

We recommend:

• MailerHub (our email marketing platform)
• Amazon SES, SendGrid, Mailgun, or Brevo

Pro Tips for Deliverability & Domain Health

• Avoid cold bulk campaigns from new domains
• Warm up your domain/IP by sending small volumes first
• Monitor bounce/spam rates to maintain a good sender score
• Use SPF, DKIM, and DMARC records correctly

Summary: Email Use in Shared Hosting

Action	Allowed	Not Allowed
Business communication		—
Client or contact form replies		—
Newsletter mailing		Use external service
Bulk promotional campaigns		Use MailerHub or VPS
SMTP relay for bulk tools		—

We’re Here to Help

If you’re unsure about your use case or need help upgrading to a better-suited plan, our support team is just a click away.

 Contact Support |  View VPS Plans |  Try MailerHub

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