📬 Shared Hosting Email Usage Policy – ecHOST

At ecHOST, we take pride in offering affordable and feature-rich shared hosting plans designed for small to medium-sized businesses, startups, and individuals who need reliable web and email hosting under one roof.

Our shared hosting packages include:

• ✅ Web hosting with cPanel/Plesk panel

• ✅ Free business email accounts (e.g., info@yourdomain.com)

• ✅ Domain and DNS management

• ✅ Resource allocation based on your plan

• ✅ Reliable uptime and daily backups

This makes shared hosting a cost-effective solution for running websites and communicating professionally without the overhead of managing servers.

✅ Ideal Use of Shared Hosting Emails

The included email service is perfect for:

• Business communication (e.g., client queries, proposals)

• Team collaboration

• Contact form replies

• Internal notifications

• Limited transactional emails

Each plan is designed to deliver stable email performance when used within reasonable limits. However, the shared nature of this service requires adherence to certain policies to ensure the best experience for all users on the same server.

🚫 Limitations & Restrictions

To protect the IP reputation of our servers and the email delivery rate for all clients, we strictly prohibit the use of shared hosting emails for:

❌ Not Allowed:

• Bulk mailing, newsletter distribution, or marketing blasts

• Connecting shared email accounts to tools like Mailchimp, Mailwizz, or SMTP relays

• Using server space for storage of unrelated personal data or backup files

• Video streaming or heavy file-sharing via webmail

• High-volume transactional emails from eCommerce or automation systems

These activities jeopardize the email deliverability for everyone and may result in:

• Email account suspension

• Domain or IP blacklisting

• Full account termination in severe cases

💡 Why These Restrictions?

Shared hosting environments involve multiple websites and users sharing the same server and IP. Overusing the email system or sending bulk messages:

• Damages the sender domain and IP reputation

• Increases spam flags and bounce rates

• May violate global anti-spam laws and hosting industry regulations

📦 Looking to Send Newsletters or Run Campaigns?

If you intend to:

• Send promotional or marketing emails

• Distribute newsletters or bulk notifications

• Run email automation or transactional email systems

Please use a dedicated email marketing platform or a VPS with dedicated IP and resources.

We recommend:

• MailerHub (our email marketing platform)

• Amazon SES, SendGrid, Mailgun, or Brevo

🔐 Pro Tips for Deliverability & Domain Health

• Avoid cold bulk campaigns from new domains

• Warm up your domain/IP by sending small volumes first

• Monitor bounce/spam rates to maintain a good sender score

• Use SPF, DKIM, and DMARC records correctly

✅ Summary: Email Use in Shared Hosting

🛡️ We’re Here to Help

If you’re unsure about your use case or need help upgrading to a better-suited plan, our support team is just a click away.

🔗 Contact Support | 🔗 View VPS Plans | 🔗 Try MailerHub