🔹 Common Website Errors

Website errors can be frustrating, but most are easy to fix once you know the cause. Below are the most common website errors and their quick resolutions.

🔴 500 Internal Server Error

This error means something went wrong on the server while loading your website.

Common causes:

• Incorrect .htaccess configuration

• PHP version incompatibility

• Faulty WordPress plugins or themes

• Corrupt files or wrong permissions

How to fix:

1. Check Error Logs in Plesk

2. Rename .htaccess and refresh the site

3. Change PHP version in Plesk

4. Disable plugins one by one

5. Set correct permissions

   • Folders: 755

   • Files: 644

📌 Always take a backup before making changes.

🔴 403 Forbidden Error

This error means access to the page is blocked.

Common causes:

• Incorrect file or folder permissions

• Missing index file (index.php or index.html)

• Security rules are blocking access

• IP blocked by firewall

How to fix:

1. Verify file permissions

2. Ensure an index file exists

3. Temporarily disable security plugins

4. Ask ecHOST support to check firewall rules

📌 Most 403 errors are permission-related.

🔴 DNS_PROBE Errors

DNS errors indicate your domain is not properly connected.

Common DNS errors:

• DNS_PROBE_FINISHED_NXDOMAIN

• DNS_PROBE_FINISHED_NO_INTERNET

Common causes:

• Incorrect nameservers

• DNS changes are not propagated

• Expired domain

How to fix:

1. Confirm nameservers are correct

2. Wait up to 24–48 hours after DNS changes

3. Clear the browser and DNS cache

4. Renew expired domain

📌 DNS issues often resolve automatically after propagation.

✅ Quick Troubleshooting Tips

• Check logs before changing settings

• Make one change at a time

• Clear browser and server cache

• Contact ecHOST support if unsure