🔹 Email & Spam Policy

The Email & Spam Policy is designed to protect ecHOSTS users from spam, abuse, and blacklisting issues, while ensuring reliable email delivery for all customers.

📧 Bulk Email Rules

To maintain a good email reputation and deliverability:

• Bulk or mass emailing is not allowed on shared hosting

• Sending unsolicited emails (spam) is strictly prohibited

• Purchased or scraped email lists are not permitted

• Transactional emails (password resets, order confirmations) are allowed

• Newsletters must use opt-in subscribers only

📌 For large-scale email campaigns, we recommend using dedicated email marketing services.

🛡️ Spam Prevention Measures

ecHOSTS uses multiple layers of spam protection:

• Spam filtering and mail scanning

• Rate limits on outgoing emails

• SPF, DKIM, and DMARC enforcement

• IP reputation monitoring

• Malware and script detection

User Responsibilities

• Configure SPF, DKIM, and DMARC correctly

• Secure contact forms and scripts

• Keep CMS and plugins updated

• Use strong email passwords

📌 Proper configuration helps prevent emails from landing in spam folders.

🚨 Email Abuse Handling

If email abuse is detected:

1. Affected email accounts may be temporarily suspended

2. Outgoing email may be restricted immediately

3. User will be notified via registered email

4. Investigation will be conducted by the ecHOSTS support team

Repeated Violations May Result In

• Permanent email suspension

• Account termination

• IP blacklisting prevention actions

📌 ecHOSTS prioritizes server reputation to ensure reliable email delivery for all customers.

✅ Best Practices for Safe Email Usage

• Use email only for legitimate communication

• Avoid sending large attachments frequently

• Monitor email sending logs

• Use professional email clients securely

• Contact ecHOSTS support if unsure about email limits