🔹 Refunds & Cancellations

At ecHOST, you can manage refunds and cancellations safely and transparently. Knowing the rules helps avoid confusion and ensures a smooth process.

1️⃣ Refund Eligibility

Refunds are usually available for:

• Newly purchased hosting plans (within the money-back period, e.g., 7–30 days depending on plan)

• Services not activated or experiencing technical issues

• Overpayment or duplicate payment

Not eligible for refund:

• Custom domains or add-ons

• Expired services

• Services used beyond the refund period

📌 Always check the refund policy before purchasing.

2️⃣ Cancellation Process

Steps to cancel a service:

1. Log in to Client Area

2. Go to Services → My Services

3. Select the service you want to cancel

4. Click Request Cancellation

5. Choose a reason for cancellation

6. Submit request

After submission:

• You will receive a confirmation email

• ecHOST will verify the request and initiate a refund if eligible

📌 Keep ticket/email correspondence for reference.

3️⃣ Service Termination Timeline

• Cancellation does not immediately delete your website

• Typical timeline:

  • Pending confirmation: 1–2 days

  • Service termination: end of billing cycle (if already partially used)

  • Refund processing: 3–7 business days after approval

📌 Back up your website before cancellation to avoid data loss.

🔐 Tips for Refunds & Cancellations

• Submit cancellation requests in writing via Client Area

• Verify refund eligibility before requesting

• Always back up data before terminating hosting

• Contact support if the refund is delayed