🔹 WHMCS Client Area Guide

WHMCS Client Area is your central hub to manage hosting services, billing, and support. Knowing how to use it makes managing your ecHOST account easier and faster.

1️⃣ Managing Services

• Access all your active hosting services in one place

• View plan details:

  • Hosting type (Shared, VPS, Reseller)

  • Plan limits (disk space, bandwidth)

  • Next renewal date

• Perform actions:

  • Upgrade/Downgrade plan

  • Change billing cycle

  • Suspend/terminate services (if needed)

Steps:

1. Log in to Client Area

2. Go to Services → My Services

3. Click on your active plan

4. Manage your plan as needed

📌 All changes are reflected immediately or by the next billing cycle, depending on the action.

2️⃣ Opening Support Tickets

Support tickets are the fastest way to get technical or billing help.

Steps to open a ticket:

1. Log in to Client Area

2. Go to Support → Open Ticket

3. Select department (Billing, Technical, General)

4. Enter subject & detailed description

5. Submit ticket

📌 Include screenshots or error messages for faster resolution.
📌 Tickets are tracked; you can reply & monitor status anytime.

3️⃣ Viewing Orders & Invoices

Keep track of all purchases and payments from your Client Area.

Steps:

1. Go to Orders → My Orders

   • View active, pending, or cancelled orders

2. Go to Billing → Invoices

   • View, download, or pay invoices

   • Check due dates, pro-rated charges, and payment history

📌 Always download invoices for your records or accounting purposes.

🔐 Tips for WHMCS Client Area

• Keep login credentials secure

• Check invoices and renewals regularly

• Use tickets instead of emails for faster support

• Update personal details and payment info to avoid delays